Resident Liaison Officers (RLOs)

RRVV is supported by a network of Resident Liaison Officers, each based within their retirement village.

RLOs are the day-to-day face of RRVV to village members and are a conduit between members and the RRVV committee. They promote RRVV within their village and assist the association by distributing our quarterly newsletters to members in their village and providing other support as required.

The role of an RLO is essentially:

• to raise the profile of RRVV within their retirement village
• to welcome new village residents and invite them to support RRVV through membership
• to assist members who have an issue with the operator of the retirement village by referring them to the RRVV office or committee.

RLOs make themselves known to new residents in the village and pass on information about the benefits of being part of an organisation devoted to helping residents in Victorian retirement villages.

The main duties of a Resident Liaison Officer are to:

• Distribute quarterly newsletters on behalf of RRVV
• Consult with RRVV office to co-ordinate village visits by RRVV Committee members
• Promote the services of RRVV to new and existing residents
• Assist with new memberships and membership renewals
• Recruit and follow-up membership for RRVV
• Network with village residents including Residents’ Committees and provide feedback to RRVV staff and committee
• Resolve conflicts/facilitate at low level between residents and management or between residents and other residents.
• Refer members who have an issue with the retirement village operator to the Committee.

Why Don’t you Become a Resident Liaison Officer?

If you consider this is for you and you would like to nominate, please contact the RRVV office.

Eligibility

The role of a Resident Liaison Officer is a voluntary position.

Only village residents with an email address are eligible to take on this position as all RRVV communication with each RLO is by email.

Resident Liaison Officers should enjoy talking to people and be confident in building positive relationships.

Villages with RRVV members can nominate an RLO or have one recruited by the RRVV Committee. The person chosen as the RLO must be a resident of the village and must also be a financial member of RRVV and be willing to undertake the role. Larger villages may also have an Assistant RLO.

Support for the role

An RLO Manual provided by RRVV will assist village Resident Liaison officers in their role.

It contains helpful information such as RRVV contacts, how to promote RRVV within your village, and how to welcome new residents.

Resident Liaison Officers also assist with lobbying your members of parliament.